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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lise Dibert

July 16, 2025

5  out of  5
rating by Lise Dibert
"Josh was kind & knowledgeable. He explained every small detail as I was deciding whether or not to switch insurance companies. A really good experience- I ended up with better coverage at a significant savings"
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Brian Wagner

July 14, 2025

5  out of  5
rating by Brian Wagner
"I think State Farm has improved So much since I was there before.and the employee Zack was really nice and helpful with my claim"
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Tammy Councilman

July 11, 2025

5  out of  5
rating by Tammy Councilman
"Michael was amazing , he took care of what i needed , Thankyou so much State Farm."
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T Bells

July 8, 2025

5  out of  5
rating by T Bells
"Exceptional Service from Start to Finish! Choose State Farm ! I had an amazing, hassle-free sign-up experience thanks to my agent Michael ! He truly went above and beyond to get all my questions answered and get me going on a policy that met my needs. .. Not only did he work around my busy schedule trying to reach out me, but attempted after hours to reach me and make sure i was taken care of and my questions got answered. I appreciate his patience, flexibility, and genuine care to find a policy that fit my special circumstances ,his willingness to make sure I wasn’t confused with all of the information he put out was unmatched. He explained everything clearly and made the entire process smooth and easy for me to understand. On top of that, the rates State Farm offered beat many others in the area His willingness to help and get things done are applauded. I highly recommend going through State Farm! Especially if you’re looking for great prices, top-notch customer service, and an easy stress-free sign-up process. Thanks again Michael for all your help! Your positivity and communication skills made all the difference when it comes to having an easy and stress free sign up experience ! You rock!"
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Patricia Middleton

July 2, 2025

5  out of  5
rating by Patricia Middleton
"Zach with State Farm is very knowledgeable about insurance policies both auto and home insurance. I would recommend him to anyone who is interested in purchasing insurance. Thanks Zach.We’re so excited to be working with State Farm."
We responded:
"Appreciate the review and your business Patricia."
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zajicek Jeremy

July 2, 2025

5  out of  5
rating by zajicek Jeremy
"Mike was great to work with as I transitioned my policies from a different state to the office in Lansing, Michigan. Mike is an excellent professional with exceptional customer service - a true rarity in business today!"
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TEBO FLO

June 30, 2025

5  out of  5
rating by TEBO FLO
"Josh is really a good agent I love working with him with them communication is very easy quick very understanding will work with them anyway anytime"
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Cassandra Burk

June 26, 2025

5  out of  5
rating by Cassandra Burk
"We called and got insurance and dealt with Zack and he was absolutely phenomenal and everything customer service should be. Friendly, knowledgeable, and so eager to be helpful and save us some money."
We responded:
"Appreciate the kind works Cassandra, glad Zach was able to earn such a great review."
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Cam Rhoades

June 25, 2025

5  out of  5
rating by Cam Rhoades
"Good experience! Zach does a great job helping clients!"
We responded:
"Glad you had a good experience Cam, thanks for the review and your business."
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David Kash

June 25, 2025

5  out of  5
rating by David Kash
"Michael helped me switch from a previous auto insurance I’d been with for over 8 years. He made it fee smooth and effortless. He even helped me save hundreds! Always responsive to my messages and makes time to make sure you’re taken care of. 10/10 would recommend."
We responded:
"Glad Michael was able to make the switch smooth and save you some money, appreciate the review."
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Mark “MrFrench”

June 24, 2025

5  out of  5
rating by Mark “MrFrench”
"Michael and the entire staff at Josh Orler State Farm set me up with auto and renters insurance with considerably higher coverage and better terms for a much lower premium rate than my existing Progressive policies. They were friendly and helpful. The whole process was fast and easy. I am really glad I found them!"
We responded:
"Glad the insurance process was smooth Mark, Michael makes it easy, he is awesome."
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Margaret Durga

June 24, 2025

5  out of  5
rating by Margaret Durga
"Thank you to Matt for getting me the best deal on 3 vehicles and rental insurance. Your hard work saved me hundreds of dollars and I can't express my gratitude and appreciation enough. Keep up the outstanding service you provide for this grateful new customer sincerely Morgen Durga"
We responded:
"Glad Matt was able to save you so much money, that is awesome to hear."
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scott morrison

June 22, 2025

5  out of  5
rating by scott morrison
"Absolutely love this place been here at the State farm insurance agency for a long time My first State farm insurance agent wasn't so kind wasn't so nice and wasn't so honest I dropped him like a rock after using their service for several years Mr DeVries insurance agency needs to take lessons from Josh's Josh runs his the way they should run it with a respect honesty in good service I had several cars insured under Tom DeVries insurance agency out of okemos Michigan one summer I had all my vehicles covered full coverage in a tornado hit and act of God something I couldn't do or take care of and Tom and his company did everything they could to screw me out of my money That's when I left them I came to State farm over at Josh Orler.. and I've had the best experiences ever these people take care of their people they're prompt and they're courteous and they're not con artists like the devies insurance agency... After I turn in my claims to Tom to raise in okemos they said they wouldn't cover me for nothing after they've been charging me full coverage they wouldn't cover nothing and then they asked me to leave their insurance agency That's not the kind of representative you want you want someone with Josh I've had nothing but good experiences with this young man and his fine team great people I'll be doing much more business here for a long time I highly recommend them and once again to everybody reading this stay away from Tom DeVries State farm out of okemos... State farm is a good team but people need to know their individually owned and that determines how your service will be handled Josh handles it like he would like handled if it was him and his family and he takes care of you like family sincerely Scott Leroy Morrison and family"
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Mary Shelvin

June 18, 2025

5  out of  5
rating by Mary Shelvin
"Great office and staff"
We responded:
"Thanks Mary"
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Kameron LeBlanc

June 18, 2025

5  out of  5
rating by Kameron LeBlanc
"Great Office! Would recommend!"
We responded:
"Appreciate it Kameron."
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Nathan Sternaman

June 18, 2025

5  out of  5
rating by Nathan Sternaman
"Outstanding office. Customer service is on point."
We responded:
"Appreciate the review Nathan."
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Sierra Heintzelman

June 12, 2025

5  out of  5
rating by Sierra Heintzelman
"Mergim had me quoted for auto insurance. State Farm has very competitive pricing and came in at the lowest price with more benefits than the quotes that were higher! Mergim specifically chose items for my policy that I could benefit from without breaking the bank. He also didn’t try pushing anything on me and got a good understanding of what I was looking for. He was very kind and professional. I also enjoy being able to call to this specific location instead of a corporation as it tends to feel more personable. I highly recommend checking them out if you’re shopping around."
We responded:
"Thanks for recommending us Sierra, glad Mergim was able to handle your insurance for you and make things simple and easy."
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jessica gatica

June 12, 2025

5  out of  5
rating by jessica gatica
"No issues was straight forward"
We responded:
"Thanks Jessica"
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Nina Longo

June 12, 2025

5  out of  5
rating by Nina Longo
"Great people always willing to help and have great customer service. Ask for zach!!"
We responded:
"Nina, thanks for the review."
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Blake Johnson

June 10, 2025

5  out of  5
rating by Blake Johnson
"Great office!"
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Paris Andrews

June 2, 2025

5  out of  5
rating by Paris Andrews
"Zack is awesome! Very friendly and easy to talk to. No run-arounds or hoops. I wish more companies I work with or have to contact had employees like this!"
We responded:
"Wow thanks Paris, love hearing such kind works about Zach and employees in the office."
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Nancy Shaver

May 15, 2025

5  out of  5
rating by Nancy Shaver
"Zach was very helpful and easy to work with! I appreciated all of his assistance and would highly recommend him. Thank you Zach!"
We responded:
"Thanks for recommending Zach, means a lot Nancy."
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Haley baxter

May 15, 2025

5  out of  5
rating by Haley baxter
"Zach is always very upbeat and helpful! He’s always looking out for what’s best for me and I greatly appreciate it. Thanks again, Zach!"
We responded:
"Thanks Haley, Zach is definitely upbeat and helpful, he is a great asset to the team."
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Andrea Geiger

May 12, 2025

5  out of  5
rating by Andrea Geiger
"I had a great experience getting set up with State Farm. Micheal was incredibly patient and took the time to explain everything clearly without rushing me. On top of that, he was genuinely pleasant to talk to—friendly, professional, and made the whole process much more enjoyable than I expected. Highly recommend based on the excellent customer service!"
We responded:
"Thank you for the awesome review, these are great to hear. Michael takes pride in making insurance pleasant."
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Yana Schwartz

May 7, 2025

5  out of  5
rating by Yana Schwartz
"I had a very good experience with them very professional they answer all your questions. Zach was the one that helped me today. He did a fantastic job."
We responded:
"Yana, thanks for the review. Glad Zach was professional and able to help you on your insurance."